Purpose:
The purpose of this Privacy Policy (“Privacy Policy” or “Privacy Notice”) is to summarize the ways in which Rock Solid Relation, , our affiliates, and all of our brand names and branded services (collectively “Rock Solid Relation”, “we”, “our”, “us”), collects, maintains, and uses the personal information of users of this website (“Site”), who contact our customer service representatives, fill out online order forms or information request sheets, download and use browser extensions or applications created by us, and provide information to our sales agents (“user”, “you”, “your”). Please feel free to contact us by email at info@rocksolidrelation.com or by mail at Rock Solid Relation, Privacy Department, info@rocksolidrelation.com with any questions or concerns about this Privacy Notice or the information we gather about you.
How We Collect Your Information:
We gather information about you when you interact with our services, including when you use our websites, contact our customer service representatives, fill out online order forms or information request sheets, download and use browser extensions or applications created by us, and provide your information to our sales agents (collectively, “Customer Information”). We also use cookies and pixel tags to track your usage of our websites. We also use online order forms and information request sheets to obtain information from you that is necessary to process your orders and provide you with requested information. When you call the numbers on our websites and speak with our customer service representatives, we collect information provided during calls to ensure the best quality of service and the correct processing of your orders. Customer Information we gather about you may contain personally identifiable information. For an explanation of how we use Customer Information, including personally identifiable information, please see the section below titled “How We Use Customer Information.”
Cookies:
This explains how we use cookies on this website. We recommend that you read our cookies statement so that you are aware of how we use them globally and can take steps to reject or delete the cookies if you do not agree to them being used. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the Site. You can set your browser not to accept cookies, however, in a few cases some of our website features may not function as a result. We use cookies to enable you to navigate between pages and to generally improve your user experience. We also use cookies to analyze how users interact with this Website, to enable you to share content using social media and to provide you with embedded content from third parties. We also sometimes use cookie type technologies in emails to identify how users come to this Website so that we can evaluate and measure the effectiveness of our email marketing. We may combine information collected via cookies with information such as your IP address, the type of browser, device, and operating system, for example, to provide statistical information about visitors to the Website. Where this Website uses third-party cookies, you should check with the relevant third party to see how they use cookies. You can find out more about cookies at http://www.allaboutcookies.org. The user instructions for your browser or device will explain how you can control the use of cookies on Your device.
Cookies We Use:
We use the following cookies on this Website: user-input cookies – cookies used to keep track of a user’s input. For example, the completion of a multi-page form, or a shopping basket on an e-commerce website. authentication cookies – cookies used to identify a user once they have logged in to a website. Cookies used to “remember” a user to avoid the need to log in for future visits are not considered essential. user-centric security cookies – for example, cookies used to detect the number of failed logins to a service specifically requested by a user. multimedia player session cookies – cookies used to store technical information (for example network speed, quality, and buffering) needed to play video or audio content requested by the user. This might include Flash cookies. load-balancing session cookies used to manage server load balancing. This would fall within the first bullet above (the transmission of a communication). UI customization cookies – cookies used to remember preferences specifically set by a user (for example, language or display preferences set using a button or tick box) and not linked to other data such as the user’s username. social media content sharing cookies – cookies used by social media plug-ins to identify users that are logged in to social media networks and which are used to enable them to share content using that social media network. These cookies should only persist for so long as the user is logged in or until they close their browser. social plug-in tracking cookies – cookies used to track the activity of logged-in users of social networks (for example, for the purposes of targeted advertising, or analytics, etc.). third party advertising – cookies used for third party advertising (that is, advertising served by a domain outside the website in question). first-party analytics –first-party Analytics cookies (for example, those used for Google Analytics) are not essential and therefore require consent.
How We Share Customer Information:
We may share your Customer Information with third parties to complete your purchases of products and services. The extent to which we use and share your Customer Information depends upon the nature of and purpose for which we use and share it. A summary of how we share your Customer Information with third parties is detailed in the list below. By using our services, you agree that we may transfer your Customer Information to third parties in order to fulfill the purposes for which you have provided your Customer Information. With Third-Party Product and Service Providers. We share your Customer Information, as needed, to the third parties who provide the products and services you request. This includes sharing information we collect with third parties who provide services which are necessary to support the operation of any applications or browser extensions we operate. We also frequently act as a third-party marketer and seller of various brand name products and services, and we provide these companies with the information necessary to carry out your orders. How these companies use your Customer Information, once we have passed it on to them, is governed by their respective privacy policies and procedures. With Third-Party Advertisers. We do not sell or share your Private Customer Information with any third parties, except with the Third-Party Product and Service Providers described above. The ways in which such parties may subsequently use your Customer Information are governed by their own privacy policies and procedures. To Prevent Fraud and Scams. We may share your Customer Information with third parties for the purpose of preventing fraud and scams. With Third-Party Cookies. We allow third parties to collect anonymous information when you visit our website and to use that information to serve ads for our products or services when you visit other websites. These third parties may use anonymous information (e.g., navigational, non-personally identifiable information, click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, etc.) during your visits to our website to provide advertisements about our goods and services likely to be of interest to you. These parties may use a cookie or a third-party web beacon, or other technologies, to collect this information. For Legal and Other Purposes. We may share your Customer Information in order to: comply with any subpoena, court order, or legal process, including to respond to any lawful government or regulatory request. enforce or apply our Terms of Service. necessarily protect our rights and property or to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual illegal activity.
Changes to This Privacy Notice:
We will update this Privacy Notice from time to time to reflect changes in our business. Where required by applicable law, we will provide notice to you if these changes are material. Notice may be by email to you at the last email address you provided us, by posting notice of such changes in this Privacy Notice, on our websites or by other means, consistent with applicable law.